logo

Phoenix Pay System

On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system. The government has acknowledged these concerns but insists there are steps in place to resolve them as outlined.

We encourage members who have an issue with their pay to submit all requests by email to the Pay Centre, along with the required Pay Action Request (PAR) Form. If a request is received without this form or mandatory fields are not completed, it will be rejected by the system automatically and returned to the sender.

To request a status of a Phoenix case that was previously submitted, please complete the Phoenix Case Status Request form.

We will continue to monitor this issue closely and to press the employer to resolve these issues quickly.

In the event that your pay issue is not resolved, we encourage you to contact your local Employment Relations Officer (ERO) in the regional office nearest to you to help resolve the issue and access emergency or priority pay where the situation warrants.


More »

  • Fixing Phoenix means fixing outsourcing
  • Fixing Phoenix means fixing outsourcing
  • 26-MAY-2017 12:54 PM
  • The announcement this week that the federal government will temporarily hire an additional 200 staff, invest a further $142 million over three years, and introduce even more measures to expedite fixing Phoenix is welcome, if long overdue, news.
More »

More »

  • PIPSC files policy grievances regarding the Phoenix pay system
  • PIPSC files policy grievances regarding the Phoenix pay system
  • 05-MAY-2017 04:57 PM
  • After defending literally hundreds of individual member grievances related to the Phoenix pay system and lobbying the government for many months with no permanent fix in sight, PIPSC has today filed policy grievances against the federal government...
More »

More »

  • Funding for Phoenix a step in the right direction, says PIPSC
  • Funding for Phoenix a step in the right direction, says PIPSC
  • 27-APR-2017 02:11 PM
  • The announcement today that the federal government will reallocate $140 million over two years to ensure federal employees affected by the Phoenix payroll system are properly paid is a welcome, if long overdue, commitment to fix Phoenix once and for all, says the Professional Institute of the Public Service of Canada.
More »

More »

More »

More »

More »

More »

More »

More »

  • Phoenix Update – Priority Payments
  • Phoenix Update – Priority Payments
  • 26-JAN-2017 09:33 AM
  • We are pleased to share with you news that the Treasury Board is now directing all departments to issue salary advances to employees who are experiencing missing or reduced pay due to problems with the Phoenix pay system.
More »

More »

More »

  • Phoenix Pay System Year End Update 2016
  • Phoenix Pay System Year End Update 2016
  • 22-DEC-2016 11:59 AM
  • As we approach the end of the year I wanted to take the opportunity to update you about the Phoenix pay system and the steps PIPSC has taken to try and find immediate and lasting solutions to the fiasco we find ourselves in.
More »

More »

  • Scam Alert Related to Phoenix
  • Scam Alert Related to Phoenix
  • 01-DEC-2016 01:33 PM
  • We have become aware that a PIPSC member and other public servants have recently received calls from someone identifying themselves as a collection agency. The caller says they are collecting Phoenix payments on behalf of the government.
More »

More »

  • Media Advisory: Public Service Employees’ Halloween Rally – Haunted by Phoenix!
  • Media Advisory: Public Service Employees’ Halloween Rally – Haunted by Phoenix!
  • 28-OCT-2016 02:59 PM
  • As Monday, October 31 marks the government own deadline to finally fix the problems plaguing the Phoenix pay system’s, public service employees represented by the Public Service Alliance of Canada (PSAC), the Canadian Association of Professional Employees and the Professional Institute of the Public Service of Canada (PIPSC) will rally in downtown Ottawa to pressure officials into repairing the system once and for all.
More »

More »

More »

  • PIPSC to join independent review of Shared Services Canada
  • PIPSC to join independent review of Shared Services Canada
  • 27-OCT-2016 06:00 AM
  • PIPSC is happy to announce that the Institute has been selected to take part in the Government of Canada’s independent review of Shared Services Canada, as a representative on Gartner Canada Co.’s panel of information technology (IT) experts.
More »

More »

More »

  • Phoenix Pay System Status Report - September 15, 2016
  • Phoenix Pay System Status Report - September 15, 2016
  • 15-SEP-2016 12:22 PM
  • As we near the six-month anniversary of the ill-fated phase-in of the new Phoenix pay system, I wanted to take the opportunity to update you on the work we have been doing to help individuals affected by pay problems and to find collective solutions to the situation we continue to find ourselves in.
More »

More »

More »

  • Phoenix Pay System Status Report, August 22, 2016
  • Phoenix Pay System Status Report, August 22, 2016
  • 23-AUG-2016 08:53 AM
  • The Phoenix pay system continues to pose major problems for our members in the federal government. PIPSC remains committed to looking for ways to assist individual members as well as to work with senior public servants and elected officials to find solutions.
More »

  • Phoenix Pay Issues - Student FAQs
  • Phoenix Pay Issues - Student FAQs
  • 09-AUG-2016 11:26 AM
  • We trust you have initiated steps to attempt to resolve this matter, but if not, you should first check if your department is served by the Pay Centre.
More »

More »

  • Help for Students Working for the Federal Government
  • Help for Students Working for the Federal Government
  • 02-AUG-2016 04:04 PM
  • PIPSC is reaching out to students hard hit by the federal government’s Phoenix pay problems by offering guidance and advice on navigating the government’s existing processes to ensure they get paid.
More »

More »

More »

  • Phoenix Pay System Status Report
  • Phoenix Pay System Status Report
  • 20-JUL-2016 03:57 PM
  • As most of you are no doubt already aware, serious problems persist with the government’s Phoenix pay system and many PIPSC members continue to go without pay or are missing significant parts of their pay.
More »

More »

More »

  • Phoenix Pay System Status Report
  • Phoenix Pay System Status Report
  • 10-JUN-2016 03:16 PM
  • As many of you know, we remain plagued with problems concerning the government’s new Phoenix pay system. Despite our continued efforts we still have members going without pay or experiencing discrepancies on their pay cheques.
More »

  • Phoenix Pay System: Help for Members
  • Phoenix Pay System: Help for Members
  • 10-JUN-2016 02:43 PM
  • On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system. The government has acknowledged these concerns but insists there are steps in place to resolve them as outlined.
More »

  • Update on Phoenix Pay System Problems
  • Update on Phoenix Pay System Problems
  • 02-MAY-2016 03:23 PM
  • Since writing to you last week about problems with the federal government’s new Phoenix pay system, I have met personally with both Treasury Board officials and the Deputy Minister of Public Services and Procurement Canada (PSPC) to express our very serious concerns with the new system and to urge that its continued rollout be delayed until the current problems can be resolved.
More »

More »