Former members can now apply for Phoenix compensation

As of November 29, 2019, former PIPSC members who were paid at least one day by the Phoenix system can submit a claim for compensation.

If you worked in a department using the Phoenix pay system between April 1, 2016 and March 31, 2020, regardless of whether you experienced a pay problem, you are entitled to compensation.

You can file a claim for a cash payment equivalent of leave for the following fiscal years:

  • 2 days for the fiscal year 2016-2017
  • 1 day for the fiscal year 2017-2018
  • 1 day for the fiscal year 2018-2019
  • 1 day for the fiscal year 2019-2020

Similarly, if you are the legal representative of a former employee you may make a claim on their behalf. If you represent the estate of a deceased employee, you may make a claim on behalf of the estate.

To submit your claim online to the government, you will need your Personal Record Identifier (PRI) and the name of the last federal organization where you worked. You will receive a claim number that will allow you to track your claim online after it is submitted.  If you do not have your PRI, you can make a claim manually using a printable pdf form. 

Submit your claim

If you left the public service between April 1, 2016 and June 11, 2019 then you should apply through the process for former members.

If you were still employed on June 12, 2019 then you were compensated as a current employee and should have already received additional leave in your bank.

For any issues submitting an online claim or the printed pdf claim process you may contact support at the Treasury Board

Individual cases of Phoenix errors continue to be treated and former employees will still receive the pay they are owed.

An expanded claims process for financial losses that were caused due to Phoenix will be released. There will also be a simplified process for resolving more serious damages caused by Phoenix.

Frequently asked questions