Phoenix Pay System

On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system and to urge the government to fix the system as quickly as possible.

On April 28, 2017, the Institute filed two policy grievances against the Employer on behalf of members. You can read more about these policy grievances here.

The signing of collective agreements and the implementation of new rates of pay has dramatically increased the volume of pay-related issues being referred to our Regional Offices.

As a result of this dramatic increase and ongoing technical issues with Phoenix, PIPSC is currently reviewing our practices to better serve affected members. Until new changes are implemented, we encourage members to follow the steps below in relation to all pay-related issues, including retroactive pay issues stemming from the implementation of new collective agreements:

  1. Continue to raise all pay-related issues with your managers and to follow the steps outlined on the Employer’s website.
  1. If you have an issue with your pay, including back pay, notify your manager and complete the required Phoenix Feedback Form. Be sure to identify under Step 1 that you are missing pay, and to select the most applicable drop-down menus in Step 2. If the form is missing information, it will be automatically rejected!
  1. If you require emergency or priority pay, ask your manager for help in completing a request for emergency salary advance / priority pay through your Department.
  1. To request an update on a Phoenix case that was previously submitted, use Track myCASE (available on the Government of Canada network only, and formerly the Phoenix Case Status Request form).
  1. If your pay stub does not provide clear or complete pay information, use your Intranet-based Compensation Web Applications, which have additional pay information not included on pay stubs. Members are also encouraged to review the Public Service Pay Centre’s guidance site.
  1. In the event that you are not receiving any pay, or if you experience difficulties getting the employer to process your emergency/priority pay request, we encourage you to communicate with our Labour Relations Resource for Phoenix at phoenix-help@pipsc.ca  (PIPSC also offers loans to members especially hard hit by Phoenix. To find out more click here.)

Help us keep the pressure on government to fix Phoenix. Wear a “Fix Phoenix” button, available by contacting bettertogether@pipsc.ca.

21 November 2017
Today’s report by Auditor General Michael Ferguson on the problems with the troubled Phoenix pay system provides further evidence to support our argument that Phoenix is beyond fixing and sh
16 November 2017
"CTV Power Play with Don Martin - Time to throw out Phoenix? Interview with Debi Daviau on November 14, 2017"
14 November 2017
The Phoenix pay system needs to be replaced with a new system that works built by the government's own IT professionals, says the Professional Institute of the Public Service of Canada (PIPSC), which represents over 50,000 federal government employees.
10 November 2017
Attention News/Assignment Editors: Media Advisory For immediate release PIPSC President Debi Daviau to Issue Statement on Phoenix, the Federal Government’s Troubled Pay System
3 November 2017
We have received several inquiries about the impact of the Phoenix pay system on retroactive pay for members who signed new collective agreements this year.
27 October 2017
The Senate of Canada is investigating abandoning the Phoenix pay system and moving to its own payroll system.
18 October 2017
PRESS RELEASE For Immediate Release Public Service Employees Rally in Vancouver to Fix Phoenix
17 October 2017
Attention News/Assignment Editors MEDIA ADVISORY (Photo Opportunity) FOR IMMEDIATE RELEASE
12 October 2017
12 October 2017, Ottawa — Hundreds of public service workers are holding a rally at 12:30 pm today in front of Prime Minister Justin Trudeau’s office to send a clear message to the Liberal government: Enough is enough!
6 October 2017
Radio-Canada and the CBC have reported this week that Phoenix was “doomed from the start.” The reason? The business case prepared in 2009 under the previous government “lacked proper risk analysis and was politically motivated.” In the words of former parliamentary budget officer Kevin Page, “You look at this business case, you can drive trucks through some of the holes under the risk analysis.”
3 October 2017
In light of the Phoenix fiasco and as part of a commitment made to bargaining agents to make it easier for their members to obtain information about their pay, Public Services and Procurement Canada (PSCPC) has just released its Pay Bulletin for September.
2 October 2017
The Institute has just filed two new policy grievances on Phoenix-related issues, accusing the Treasury Board of failing to implement the terms of the AV and SP Group collective agreements within the specified timeframe (120 and 90 days respectively).
29 September 2017
While much has been reported about the impact of the Phoenix pay system on current federal employees, comparatively little has been said about the harm done to retirees.
26 September 2017
At the request of the Union-Management Consultation Committee (UMCC), the Professional Institute, the Public Service Alliance of Canada, the Association of Justice Counsel and the Professional Association of Foreign Service Officers have formed a Sub-Committee to develop a framework for the payme
1 September 2017
For Immediate Release Labour Day 2017: Labouring to Fix Phoenix
23 August 2017
Summer may be coming to an end but the problems with Phoenix continue to plague public servants. Although it would be overly optimistic to suggest a fix is imminent, we are seeing some progress.
21 August 2017
Problems caused by the Phoenix pay system debacle persist this summer. Here is a brief account of the situation.
21 July 2017
Recently, I sent an opinion piece to the Globe and Mail about our members’ ongoing problems with the Phoenix pay system and what I consider to be one of the root causes of the debacle: outsourcing.
17 July 2017
While the current government has been right to criticize the last one for laying off hundreds of compensation staff before it rolled out Phoenix, it’s the decisions around outsourcing such projects in the first place that demand a rethink.
13 July 2017
I am pleased to report that our initiative to recruit and train CSs to work on Phoenix is making good progress.  I made a strong case for building the government’s in-house capacity at my recent meeting with the Cabinet Committee of Ministers tasked with fixing the beleaguered Phoenix pay system.
29 June 2017
Last week I was invited to speak with the cabinet-level working group on Phoenix to discuss potential solutions to the Phoenix pay system. I brought to them a number of problems and possible solutions to help fix the disastrous Phoenix pay system. Public servants are still facing hardship and ongoing problems and we all desperately want to see relief and a solution soon.
6 June 2017
Next week, June 11-17, is National Public Service Week (NPSW). Since 1992 it’s been an occasion to recognize and celebrate the contributions Canada’s public service professionals make to society. The Professional Institute supports this celebration of our members’ accomplishments. In fact, we first proposed it.
2 June 2017
“Today’s update by Deputy Minister Lemay indicates that the government has again failed to plan ahead -- this time for entirely predictable increases in the numbers of employee payroll adjustments needed to implement new collective agreements,” said PIPSC Vice President Steve Hindle.
26 May 2017
The announcement this week that the federal government will temporarily hire an additional 200 staff, invest a further $142 million over three years, and introduce even more measures to expedite fixing Phoenix is welcome, if long overdue, news.
5 May 2017
After defending literally hundreds of individual member grievances related to the Phoenix pay system and lobbying the government for many months with no permanent fix in sight, PIPSC has today filed policy
28 April 2017
Representatives from several public service unions reacted cautiously yesterday to the creation of a government working group to tackle the Phoenix pay system.
27 April 2017
The announcement today that the federal government will reallocate $140 million over two years to ensure federal employees affected by the Phoenix payroll system are properly paid is a welcome, if long overdue, commitment to fix Phoenix once and for all, says the Professional Institute of the Public Service of Canada (PIPSC).
26 April 2017
Dear Members,
5 April 2017
PIPSC President Debi Daviau’s comments on today’s technical briefing regarding the Phoenix Pay system and news suggesting that performance payments may have been awarded to department executives overseeing the system
22 March 2017
The federal government announcement that it is investing $529.9 million more to crack down on tax evasion and avoidance by hiring new auditors is good news for tax fairness, but the government’s much-heralded “innovation” budget is lacking in needed, strategic investments in more science staff, says the Professional Institute of the Public Service of Canada (PIPSC).
2 March 2017
Last Friday marked the ‘sad’ first anniversary of the Phoenix pay system’s implementation. The first year of Phoenix can only be characterized as an abject failure. It has meant prolonged anxiety and pay problems for federal public service professionals across the country.
23 February 2017
On the first anniversary of Phoenix, the three largest federal public service unions are urging the government to include a $75 million Phoenix contingency fund in the upcoming federal budget.
22 February 2017
The Public Service Alliance of Canada (PSAC), the Professional Institute of the Public Service of Canada (PIPSC), and the Canadian Association of Professional Employees (CAPE) will hold a joint press conference to mark the first anniversary of Phoenix and make an announcement.
22 February 2017
Can you believe it? Friday Feb 24 marks the first anniversary of Phoenix’s implementation. A year of anxiety and problems for public service professionals and the government.
26 January 2017
Dear Members, We are pleased to share with you news that the Treasury Board is now directing all departments to issue salary advances to employees who are experiencing missing or reduced pay due to problems with the Phoenix pay system.